Paste CSV with columns: title, category, content, tags Category options: troubleshooting, installation, setup, product-info, common-mistake, pro-tip, compatibility, faq Tags are comma-separated. Duplicates are skipped automatically.
Beta Features
Features under testing. Not yet released to dealers. Test here and verify accuracy before enabling.
KB Library NEW - BETA
The knowledge base, browsable and readable inside ATEN — categories, topics, and all 176 articles synced from WordPress on the weekly KB refresh, rendered exactly as WordPress serves them, with an article-aware Ask ATEN pane beside the reader. Super-admins get an Arrange button: re-order categories/articles and hide articles; dealers see your arrangement.
Convert to Tip
ATEN said this (for reference only, never paste it into the tip)
Convert to Tip
Tips marked ⚠ CORRECTION override KB content for the bot. Use this to fix specific wrong answers — like the 30-series motor limit example. The bot will use your correction immediately on the next matching question.
Bot said this (for reference — DO NOT paste back into the tip)
Create User
For adding reps or users who can't self-sign-up. They'll get a password-setup email.
Screen Innovations · Support Assistant
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Create your ATEN account
Built for SI dealers, installers, and end users.
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Confirm your email
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Check your inbox
We emailed a 6-digit code and a link to . Use either one to unlock ATEN.
1.Open the email from [email protected] (check spam if you don't see it within a minute).
2.Tap Enter code below and type the 6-digit code from the email.
3.Or click the email's Verify my email button, then come back and tap I clicked the link.
Your email isn't confirmed yet. Confirm it so you keep your access to ATEN.
Password
Danger Zone
Permanently delete your ATEN account. Your name, email, and CU# will be erased. Your past conversation transcripts are kept (already PII-redacted) for legal and quality-improvement purposes. This cannot be undone.
