Screen Innovations · Support Assistant

Terms of Use

Effective: 2026-06-02 · Last updated: 2026-06-02

These Terms of Use ("Terms") govern your access to and use of ATEN, the AI Support Assistant operated by Screen Innovations, LP ("Screen Innovations", "we", "us"). By creating an ATEN account or using ATEN, you agree to these Terms.

ATEN is a tool to help dealers, installers, and end users get fast answers about Screen Innovations products. Please use it as intended and in good faith.

1. What ATEN Is

ATEN is an AI-powered support assistant that uses Screen Innovations' product documentation, installation guides, transcripts, and other technical content to answer questions, look up orders, and escalate requests to the appropriate Screen Innovations team. ATEN's responses are generated by an AI model and may not always be accurate or complete. You should verify critical information with Screen Innovations support, your sales representative, or official product documentation before acting on it.

2. Eligibility and Account

You must be at least 13 years old to create an ATEN account.
Account information you provide must be true and accurate.
You are responsible for keeping your password confidential and for all activity that occurs under your account.
Notify us at [email protected] if you believe your account has been accessed without your authorization.
Dealer accounts may be subject to manual verification by Screen Innovations staff. Misrepresenting your role (for example, claiming to be a dealer when you are not) may result in account suspension.

3. Acceptable Use

You agree NOT to use ATEN to:

Submit unlawful, deceptive, harassing, or harmful content
Attempt to access another user's account or data
Probe, scan, or test the vulnerability of ATEN's systems without prior written authorization from Screen Innovations
Use automated tools to scrape, mass-query, or generate excessive traffic against ATEN
Attempt to extract, copy, or replicate ATEN's underlying AI model, training data, or knowledge base in bulk
Misrepresent yourself or impersonate another person or organization
Upload viruses, malware, or other harmful code
Interfere with or disrupt ATEN's operation for other users

Screen Innovations may suspend or terminate accounts that violate these Acceptable Use rules.

4. AI-Generated Content Disclaimer

Important: ATEN's responses are generated by an AI model. While we work hard to ground ATEN in accurate Screen Innovations documentation, AI systems can produce incorrect, incomplete, or outdated answers. Treat ATEN's responses as a helpful starting point, not as a substitute for authoritative product documentation, professional installation training, or direct consultation with Screen Innovations staff for high-stakes decisions.

In particular:

Do not rely on ATEN for legally binding statements, warranty determinations, pricing commitments, or shipping guarantees — those come from Screen Innovations directly.
Installation work should be performed by qualified personnel familiar with the product, applicable codes, and safety practices. ATEN's installation guidance does not replace professional training or your judgment on site.
For safety-related questions (electrical, structural, falling-object hazards), defer to qualified professionals and applicable codes.

5. Your Content and Feedback

When you submit messages, feedback, surveys, or other content to ATEN, you grant Screen Innovations a non-exclusive, royalty-free license to use that content for the purposes of operating, improving, and analyzing ATEN. This includes incorporating anonymized question patterns into ATEN's knowledge base to help other dealers and users get better answers.

We will not publicly attribute your feedback or messages to you by name without your permission.

6. Intellectual Property

ATEN, its software, design, branding, and all related materials are owned by Screen Innovations or its licensors and are protected by copyright, trademark, and other laws. These Terms grant you a limited, personal, non-transferable, non-exclusive license to use ATEN in accordance with these Terms — they do not grant you any ownership in ATEN.

Screen Innovations product documentation, drawings, specifications, and related materials accessed via ATEN remain the property of Screen Innovations and are provided for your use in connection with SI products.

7. Third-Party Services

ATEN integrates with third-party services (including Anthropic for AI processing, Microsoft for email delivery, DigitalOcean for hosting, and NetSuite for order lookups). Your use of those underlying services through ATEN is subject to the terms and policies of those providers. We are not responsible for the practices of third-party services.

8. Service Availability

We work to keep ATEN available 24/7, but we don't guarantee uninterrupted service. We may temporarily restrict, suspend, or discontinue ATEN, or any of its features, at any time for maintenance, security, or operational reasons. We are not liable for any downtime or data unavailability.

9. Disclaimer of Warranties

ATEN IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SCREEN INNOVATIONS DISCLAIMS ALL WARRANTIES, INCLUDING (BUT NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SCREEN INNOVATIONS DOES NOT WARRANT THAT ATEN WILL BE ACCURATE, UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SCREEN INNOVATIONS AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) ATEN — EVEN IF SCREEN INNOVATIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the extent any liability cannot be excluded by law, Screen Innovations' total liability arising out of or in connection with these Terms or your use of ATEN is limited to the greater of (a) one hundred U.S. dollars ($100), or (b) the amount you paid us for ATEN in the twelve months prior to the event giving rise to liability (which, for most users, is zero, as ATEN is provided free to Screen Innovations dealers and customers).

11. Termination

You may stop using ATEN at any time and may delete your account by emailing [email protected].

Screen Innovations may suspend or terminate your access to ATEN at any time for any reason, including (but not limited to) violation of these Terms, suspected fraud or abuse, or discontinuation of the service.

Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, liability limitations, and dispute resolution — survive termination.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or in connection with these Terms or your use of ATEN will be brought exclusively in the state or federal courts located in Travis County, Texas, and you submit to the personal jurisdiction of those courts.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top. Material changes will be communicated through in-app notice or email. Your continued use of ATEN after changes go into effect means you accept the updated Terms.

14. Contact

Questions about these Terms? Contact:

Screen Innovations, LP
Attn: ATEN
Email: [email protected]

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